WHY WE HAVE THE NO.1 DOGGIE CHEW BALL 

93% of customers reported that their dog showed an immediate interest in the Doggie Treat Chew Ball, whilst 35% followed up with a message expressing how much their dog loves to play with it.

Our Doggie Treat Chew Ball is specially designed to boost your pup's mood & keep their teeth clean & healthy! Your dog will play with the ball as they attempt to get the treats out of the grooves, this stimulates your dog's senses & has them entertained for hours! 

FEATURES

Multi-Functional Cleaning Effect - Our specially designed Doggie Treat Chew Ball benefits your dog in multiple ways! The slots/grooves massage your pup's gums & scrape the plaque & tartar off your dog's teeth. 

Suitable For All Dogs - Our Doggie Treat Chew Ball is 100% safe for all dogs to chew on & play with so you can rest easy knowing that your furry friend is safe biting on & playing with the Doggie Treat Chew Ball!

Bite Resistant - Made out of high quality, a premium material that is extra durable, long-lasting & built to withstand the biggest of bites.

Fill With Anything - The grooves can be filled with your pup's favorite toothpaste, treats & kibble! You can put dental sticks through the middle hole or even fill it with peanut butter! Try a variety of different things & see what your dogs love the most!

Highly Entertaining - Specially designed to boost your pup's mood! The random movement will stimulate your dog's senses & have them entertained for hours.

Safe Non-Toxic Material - Made of Non-Toxic rubber & does not contain dangerous chemicals that may be harmful to their health like many other dog toys.

Fresh Minty Taste & Smell - The rubber is made to smell & taste minty to keep your dog's breath smelling fresh!

Great For Fetch - It is super bouncy, perfect for a game of fetch with a delicious snack at the end!

DO YOU ACCEPT RETURNS FOR AN EXCHANGE?
Please note that we do not accept returns for exchanges or refunds. We kindly urge all our customers to carefully review the product listings and product sizes before placing an order to prevent any order discrepancies.

DO YOU ACCEPT ORDER CANCELLATIONS?
Customers may request for order cancellation only within 24 hours of placing the order. Please note that this request may also not guarantee an approval as our fulfillment center processes orders as fast as they can. We will verify first with our fulfillment team if the product has been shipped, if not then we will cancel the order.
For cancellation requests, please email us at petpaloozapalace@gmail.com 
and we will reply as soon as possible.

DO YOU ACCEPT REFUND REQUESTS?
We cannot accept refund requests once we shipped the order. We will always inform our customers of any potential shipping delays.
We will only accept a refund request if the product you received is totally different from your order, different size, or different color. We can also reship the correct product for FREE.

However, please note that we are strict with the following conditions:

• The item is from our store
• The item is not used in anyway
• Request MUST be sent within 5 days from the receipt of package.

For damaged products or products that are different from your order, please email our support team at petpaloozapalace@gmail.com and include the following details in your email:

• Reason for refund
• Picture/Video of the product you received
• Order Number

Once we receive your email we will get back to you within 24 hours and if we have verified your request, we will ship the correct product for free. We will not be able to issue a full refund.

We don't provide Refunds in case the order is shown to be delivered by the tracking number but customer didn't receive it. As it relates to possibilities of package theft that we are not responsible of.

For more information, email us at petpaloozapalace@gmail.com.

We take pride in offering a reliable and efficient shipping process to deliver your orders in a timely manner. Our shipping policy is designed to ensure that you receive your products within 7 to 12 working days from the date of purchase. Here's what you need to know:

Processing Time: Upon placing your order, our team will start processing it within 1 to 3 business days. During this time, we will verify your payment, check the availability of the items, and prepare your package for shipment. Rest assured that we strive to process your order as quickly as possible to minimize any delays.

Shipping Time: Once your order has been processed, it will be shipped using our trusted shipping partners. The estimated shipping time within the working days is 7 to 12 business days. Please note that weekends and public holidays are not considered working days and may add to the overall delivery time.

Tracking Your Order: To keep you informed and provide peace of mind, we offer order tracking for all packages. As soon as your package is dispatched, you will receive an email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment until it reaches your doorstep.

Partial Shipments: For orders containing multiple items, they may be shipped separately to ensure faster and more efficient delivery. Don't worry; you will receive individual tracking numbers for each package.

Shipping Costs: We aim to offer competitive shipping rates for all our customers. The shipping costs are calculated based on your location and the weight of the items in your order. You will be able to view the exact shipping fees during the checkout process before finalizing your purchase.

Shipping Restrictions: While we strive to provide worldwide shipping, there might be certain remote locations or international destinations that are not covered under our shipping network. If you have any concerns about your shipping address, please reach out to our customer support team before placing your order.

Order Changes and Cancellations: If you need to make changes to your order or cancel it, kindly contact us as soon as possible. While we will do our best to accommodate your request, please note that once the order is shipped, changes may not be possible.

Delays and Exceptions: While we work diligently to meet our shipping commitments, unforeseen circumstances such as natural disasters, extreme weather conditions, or other events beyond our control may cause delays. In such cases, we will keep you informed about any potential delays and work towards resolving the issue promptly.

If you have any questions or require further assistance regarding our shipping policy or your specific order, don't hesitate to contact our friendly customer support team.